F.A.Q

You may have some questions or concerns. We’re here to provide you with the answers you need.

Experience:

I’m new to buying custom clothing online. What should I know?

That you’re not alone! We know that taking your measurements and choosing customization options may seem daunting to a first-timer but don’t worry, we’re here to guide you each and every step of the way. If you need help, don’t hesitate to reach out to our team.

 

Does Divinzo have a store where I get measured in person and / or look at fabric samples?

Yes and we would love to meet you! If you live in or are passing through Punjab Jalandhar, you’re welcome to set up an in-person appointment at our offices. To set up an appointment, please visit our showroom.

 

Do you ship to my country?

We ship to most countries in the world! However, due to prohibitive costs and other logistical concerns, we currently do not ship to Armenia, Azerbaijan, Bangladesh, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Bulgaria, Burkina Faso, Burundi, Brazil, Cape Verde, Central African Republic, Cameroon and a select few other countries. If you do not find your country listed in our shipping address drop down menu, then unfortunately, we are currently not able to ship to your location. We are constantly working on expanding our selection of available countries so please send us an email and let us know if you’d like to be alerted when your country is added.

 

First time buying custom clothing online. What to do?

That you’re not alone! We know that taking your measurements and choosing customization options may seem daunting to a first-timer but don’t worry, we’re here to guide you each and every step of the way. If you need help, don’t hesitate to reach out to us through Email.

 

Does Divinzo have a store where I get measured in person and / or look at fabric samples?

Yes we love to meet you. If you live in or are passing through Jalandhar City, you’re welcome to set up an in-person appointment at our offices. To set up an online appointment, please visit our store Divinzo

 

Do you ship to my country?

Yes most of the countries we ship but few we dont due to some government policies issues. Please let us know through mail from which country you want your stuff and than we will check from our end and let you aware.

 

Product:

What kind of fabric do we use for your suits?

We use premium quality fabrics! Our suiting fabrics run the 100% Australian Merino Wool, Wool / Linen blends, and Wool / Cashmere blends and other viscous wool blend and many more. All of our suits are made with Japanese Bemberg inner lining, the lining fabric of choice for luxury suits and other polister mix viscous.

 

Fit:

What are the differences between your fit options? Which one is right for me?

For a more modern look, Slim Fit or Tailored Fit will work best for most guys. For a more classic look, Standard Fit is the way to go. If you re still not sure,email us .

 

I’m concerned that my measurements won’t be correct. Should I get measured at a professional tailor?

We know that getting your own measurements taken may seem difficult, but with the help of a friend and our measurement guide videos, it’s actually quite easy and fun. So, there’s no need to get measured at a professional tailor. Furthermore, we review every customer’s measurements thoroughly to ensure that nothing seems off. If something does, we’ll reach out and ask you to re-measure particular areas. No matter what, we’ve got you covered.

 

Can you copy the fit of an existing suit that I have?

Yes, we duplicate the fit of other suits. As we do not guarantee the fit of other suits as they have their own cutting and pattern styles. We prefer to make a suit based on your body measurements instead!

 

Can you guys make clothes for bigger guys?

Of course! As long as we have your measurements, we’ll make you something that’s both stylish and comfortable, regardless of your size. After all, that’s the beauty of custom.

 

What I ordered doesn’t seem to fit right, what should I do?

Don’t worry! Just send us a email letting us know what the issues are. We’ll ask for some photos of you from front and back, once we have them, we’ll provide an objective second opinion on how your garment fits. Remember, when you look good, we look good. We’re on the same team, so rest assured that we’ll work with you to make sure you’re 100% happy with your custom clothes.

 

Payment

I don’t have the ability to pay via credit card. What are my options?

No credit card? No worries. We can take payment via PayPal.

How can I pay for my order?

Cards: Debit card / Credit card (visa/master/rupee)

Net banking: (we support all major banks)

Do you provide any package deals / discounts?

We provide a wedding deal for group orders that total 3+ suits. Interested? Email us for more information.

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